SolveStack matches incoming support tickets against your knowledge base and sends accurate, instant replies. Your team handles the 20% that actually needs a human.
Feed in your FAQs, docs, and past ticket resolutions. SolveStack indexes everything.
Forward incoming support emails to your SolveStack webhook. Takes 2 minutes.
Each ticket is matched against your KB. High-confidence answers go out instantly. Low-confidence tickets get escalated.
AI matches tickets to KB entries and generates responses in under 3 seconds.
Every response includes a confidence score. Low confidence? Auto-escalate to your team.
Ingest docs, FAQs, and past resolutions via API. Your KB gets smarter over time.
Simple POST webhook accepts inbound emails. Works with any email forwarding setup.
Tickets the AI can't handle get flagged for human review. Nothing falls through the cracks.
Track resolution rates, response times, and confidence trends across all tickets.
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